Customer Service Positions Essay Example for Free

Customer Service Positions Essay There are several types of customer service jobs out in the world that have certain requirements and back rounds that need to be met in order to qualify for a certain job. I found a job post on Monster.com for a customer service management position through the company Ecovacs Robotic Inc. located in Glendale, California. A customer service manager is to provide excellent customer service policy for the organization, develop a customer service policy for the organization, manage and hire a team of customer service staff, and handle face to face inquires. Ecovacs is a company that sales different variety of electronics. To qualify for this position, you have to either have a Bachelors Degree or equivalent experience plus five years customer service experience. It is also required to have exceptional interpersonal communication and negation skills. (Monster.com) The major requirements to work at Ecovacs are performing excellent management, training, and development skills. As a customer service manager you must lead your team to meet organizational objectives and achieve results to build up the company you’re working for. Being able to organize and plan multiple priorities to meet deadlines. Ecovacs wants you to have two years’ experience in the electronic and technology industry of sales. Majority of the customer service positions for different companies requires the same criteria as far as managing a team of staff, knowing how to communicate, and being able to set up plans and meeting your goals as a team and company. A median salary for a customer service manager in the state of California is $38,000 a year. California’s salary is eight percent higher than average customer service manager salaries and incomes nationwide. Nationwide it ranges between $32,000 and $34,000 a year. (Indeed.com) On Jobpath.com they had an opening position for a medical receptionist in Illinois. A medical receptionist works in the Healthcare Services according to Jobpath.com. A medical receptionist does not require college level education. The requirements to become a medical receptionist are to have one to three years’ experience as a receptionist in a medical practice. It’s  required that you have open availability which means you are able to work a flexible schedule with rotating weekends. You must have a reliable source of transportation because you’ll have to travel to two different locations weekly. You must have knowledge of ICD-9 and CPI’s and have excellent written and oral communications skills. A medical receptionist job is checking in patients, answering phone calls and taking messages. It is required that you know how to communicate with insurance companies in order for customers to receive prescription coverage and have valid insurance information. A medical receptionist must be able to constantly be on your feet, engaging in several tasks which require a lot of multi-tasking. The average salary for a medical receptionists ranges from $23,000 to $25,000 a year nationwide. (Indeed.com) Working at Safeway we are a company that promotes excellent customer service. I decided to research the job of a cashier position. I visited Safeway.com for more information about a cashiers position. I did not find the information I needed so I went to Shrm.org for a detailed description about a cashier. A cashier, according to Dictionary.com is an employee, as in a market or department store, who collects payments for customer purchases. A cashier is responsible for maintaining guest services as company standard, generate sales, operate sales, operate cash registers, and follow all company policies at all times. A cashier must have a high school diploma or the GED equivalent in order to qualify for the position. (Snagajob.com) The requirements to become a cashier are being able to work varied hours and days as business dictates. You must be able to read, count, and write all documentation accurately. You must be able to communicate with associates and guests and be willing to anticipate customer needs. You also are required to maintain awareness of all product knowledge information, weekly promotions, and offer samples to customers when asking about a certain product, if you’re able to sample it. I know this first hand working in the bakery at Safeway. A cashier must also know how to make labels and tags for promotional items and product that goes on in sale in general. Also you must complete all duties assigned by management and communicate when you’re done with those duties or duty. Depending on what state you reside, a cashier can make $6.99 to $14.00 an hour or more. (Snagajob.com) The last job I decided to do research on was the position of a daycare assistant. My mother and sister are in the process of opening a childcare center so I thought it would be good to do research on the responsibilities of a daycare assistant. A daycare assistant is an employee who assists the director or teacher of a daycare facility with enrollment, hiring and supervising faculty, facility management, maintaining superb customer relations, handling management reporting tasks, and working with children from newborns to twelve years of age. (Indeed.com) The responsibilities of a daycare assistant is to set up activities and clean up after children. They also have to supervise children and help with jobs such as feeding and diapering toddlers and infants. Assistance keeps track of toddlers and infants behavior and communicates progress of children to parents. In order to become a daycare assistant, you must have a high school diploma or equivalent. You must be CPR and first aid certified just in case a staff member or child chokes on food or an object. You also must get a background check in which you have to have a fingerprint clearance, no criminal background like child abuse, sexual assault, domestic violence, prosecution, and molestation. Assistants who want to become daycare teachers or supervisors usually should have a minimum of an Associates degree in the field of Childhood of Early Learning. (Ehow.com) According to Indeed.com, the average salary for daycare assistants are $38,000 a year nationwide. There are all types of customer service jobs out there that require all different types of responsibilities and education. Working in the field of customer service, I have met most of the requirements from each job I researched online. I want to work in the field of communication and I know it is required that I have a Bacherlors degree and exceptional customer service skills and have knowledge about my job. References Daycare Assistant resources Davies, Faith. Day Care Assistant Job Description | EHow. EHow. Demand Media, 22 Dec. 2009. Web. 19 Jan. 2014. http://www.ehow.com/facts_5790737_day-care-assistant-job-description.html Job Not Found | Indeed.com. Indeed.com. N.p., n.d. Web. 19 Jan. 2014. http://www.indeed.com/viewjob?cmp=Doodle-Bugs!-Children%27s-Centerst=Child+Carejk=c220f26e0c22377esjdu=PfqW7OX-Y30gm1KgHUU8l4rlETR0V6maUXSL9Dn0qzaLz8h-P_GYMqQakJ_0OjgHzv1wNooo0v2ri2iBDlHIvQ Cashier Resources About SHRM. Login. N.p., n.d. Web. 19 Jan. 2014. http://www.shrm.org/TemplatesTools/Samples/JobDescriptions/Pages/CMS_001514.aspx Safeway Official Site. Safeway Official Site. N.p., n.d. Web. 19 Jan. 2014. http://www.safeway.com/IFL/Grocery/Home Cashier Job Description. How to Become a Cashier. N.p., n.d. Web. 19 Jan. 2014. http://www.snagajob.com/job-descriptions/cashier-2 Medical Receptionist Resources â€Å"Medical Receptionist Position Description.† Jobpath.com Illnois, N.p., Web. 19 Jan. 2014 https://www.jobpath.com/medicalreceptionist Customer Service Manager Resources Customer Service Manager: Job Description. | Prospects.ac.uk. N.p., n.d. Web. 20 Jan. 2014. http://www.prospects.ac.uk/customer_service_manager_job_description.htm Customer Service Manager. Job in Glendale 91203, California US. N.p., n.d. Web. 20 Jan. 2014. Ecovacs Robotics Inc. http://jobview.monster.com/customer-service-manager-job-glendale-ca-us-128460946.aspx Major Website Resources To Find Jobs Search Jobs for FREE with Monster. Search Jobs for FREE with Monster. N.p., n.d. Web. 20 Jan. 2014. http://promotion.monster.com/keywordjobsearch-new/?WT.srch=1WT.mc_n=olm_tm_srch_ggl_gen_slk_clickid=52fa51bf-8f42-fe09-033a-00003cc42730k_trackingid=9716314gclid=CMHsgLWAjLwCFQPZQgod73MAFA

William Faulkners A Rose for Emily is a Gothic Horror Tale :: A Rose For Emily, William Faulkner

William Faulkner is widely considered to be one of the great American authors of the twentieth century. Although his greatest works are identified with a particular region and time (Mississippi in the late nineteenth and early twentieth centuries), the themes he explores are universal. He was also an extremely accomplished writer in a technical sense. Novels such as The Sound and the Fury and Absalom, Absalom! feature bold experimentation with shifts in time and narrative. Several of his short stories are favorites of anthologists, including "A Rose for Emily." This strange story of love, obsession, and death is a favorite among both readers and critics. The narrator, speaking for the town of Jefferson in Faulkner's fictional Yoknapatawpha County, Mississippi, tells a series of stories about the town's reclusive spinster, Miss Emily Grierson. The stories build up to a gruesome revelation after Miss Emily's funeral. She apparently poisoned her lover, Homer Barron, and kept his corpse in an attic bedroom for over forty years. It is a common critical cliche to say that a story "exists on many levels." In the case of "A Rose for Emily", this is the truth. Critic Frank A. Littler, in an essay published in Notes on Mississippi Writers regarding the chronology of the story, writes that "A Rose for Emily" has been read variously as ". . .a Gothic horror tale, a study in abnormal psychology, an allegory of the relations between North and South, a meditation on the nature of time, and a tragedy with Emily as a sort of tragic heroine." These various interpretations serve as a good starting point for discussion of the story. The Gothic horror tale is a literary form dating back to 1764 with the first novel identified with the genre, Horace Walpole's The Castle of Ontralto. Gothicism features an atmosphere of terror and dread: gloomy castles or mansions, sinister characters, and unexplained phenomena. Gothic novels and stories also often include unnatural combinations of sex and death. In a lecture to students documented by Frederick L. Gwynn and Joseph L. Blotner in Faulkner in the University: Class Conferences at the University of Virginia 1957-1958, Faulkner himself claimed that "A Rose for Emily" is a "ghost story." In fact, Faulkner is considered by many to be the progenitor of a sub-genre, the Southern gothic. The Southern gothic style combines the elements of classic Gothicism with particular Southern archetypes (the reclusive spinster, for example) and puts them in a Southern milieu.

Supporting Teaching and Learning Essay

1. Outlie the difference between sequence and rate of develoment. Why might children develop at different rates in different areas? All children are different in sequence of development depending on events of what will happen while growing in age, as like Maslows hierarchy of needs are shown you need all acpects to develop, you need (qouting from Maslows hierarchy of needs) basic needs such as physiological needs (Health,food,sleep), safety needs (shelter, removel, belonging and love needs (love, affection, being a part of groups), esteam needs (self-esteem and esteem from others) to finally you will reach the top to self-actualisation needs (Achieving individual potentail) so for a child to develop they must complete one of the area’s before they move on to the next one. each and every child will develop at a different rate for example Some babies start teething from 6 months and some of them start even at 9 months, some babies can start talking at around about 1 Yrs but in some case’s at the age of 1 yrs some babies will still only babble and point at what they want but it will depend on the individual. milestones of development are given as a broad avarage of which they expect a child to reach but not all children are the same and will develop at their own pace. There are also other different areas of development from physical, social, intellectual and language no matter what the age of the child.. If at all one is skipped or is slow it can be a cause for concern and may lead to a child being given a special recommendation. 2. Discuss two personal factors and external factors that could influence a child or persons development These are some factors for personal and external factors Personal factors of a childs of development Pupils health mother who uses drugs, drinks and smokes what happens during pregnancy Being born premature Disability. Health status. Dyslexia. Learning difficulties External factors of a child of development Housing and education. Play and leisure activities. Culture and language. Aspirations and expectations. Family environment and background. Family choices. Looked after children. (i.e. Foster care, child minder, looked after by relatives) All these influences affect a child in different ways. children with difficulties and health problems don’t like or are less able to participate in some activities and this will affect physical development and will restrict children to not socialize with the other children and there peers. If a pupil has any of the personal factors staff from there school will be aware of what a pupil may need to support them through school and include them in as much activities as they can do. if a child has learning difficulties they will be encouraged to develop in all areas and will need guidance to manage there needs. Pupils will come from a rage of different family environments and go through lots of different changes while at school like family break up, one parent might have a new partner, illness, mooving  house or maybe they are in care which will may change a pupils behaviour and this may affect there time at school and ablity to learn. also Statistics show that children from a deprived backgrounds are less likelyto achieve at school beause there own parents can not meet their needs and this would impact on all areas of development. 3. Explain how theories of development and framework to support development influence current practice There are a range of diffrenent theories of develoment and many psychologists have different ideas on how children learn, some fill that children ability is innate and some say it will depend on the oppertunites that they are given in there life. Piaget’s constructivist theories which look at the way in which children seem to be able to make sense of their world as a result of their experiences and how they are active learners. He also suggested that as children develop so does their thinking. in other word’s children are learning though play. According to Freud’s psychoanalytic theory of personality, there are three elements of personality–the id, the ego and the superego. According to Freud, the key to a healthy personality is a balance between the three elements Id The id is the only component of personality that is present from birth, The id is very important early in life, because it ensures that an infant’s needs are met. If a infant is hungry or uncomfortable, he or she will cry until the demands of the id are met. The ego The ego is the component of personality, a child realises that how they behave may affect how it’s needs are met, he or she will not cry if they are hungery they would just wait untill food comes to them. The superego superego develops later in childs life, it is based on there development of the conscience. alternatively if the ego behaves well the superego will have pride The behaviourist approach to learning suggests that behaviour is learned from environmental factors, rewards and punishments. Watson believed that everyone is born with the same abilities and everyone and anyone can be taught anything. Maslow was originally was interested in behaviourism and he studied the work of Watson, he also looked at other psychologists like freud’s beliefs but Maslow wanted to understand what motivates people. He believed that our own nees were more important and the Hierarchy of Needs theory remains valid today. if you have a look at some of these theories they explain why everyone is capable of achieving the roles they set themselves. Some also help us to understand the driving forces behind our decisions, and that we are governed by inner factors. 4. Outline three different methods of monitoring development. There are many different methods of monitoing development. These are a few; observation standard measurements information from carers and colleagues Observation There are two types of obsevations informal and formal. informal observations are carried out on a daily basis when working with a pupil and overtime a picture can be built of the pupil’s progress and if there are any poblems such as not undetstanding how to use a ruler propley  or not holding a pencil corectly. Any observations are fed back to the teacher daily, however they may not always be recorded and information gathered may not be passed onto others. formal observations, his may be carried out to support the teacher on assessing a pupil’s level of development such as a controlled assessment or a speaking and listening test. Standard measures This is usually carried out by medical practitioners to ensure that a child is growing at the expected rate for their age. Information from carers and collegues Information from carers can be vital if there is a factor that may be influencing the development of a young person an example may be that the pupil is being bullied or they don’t understand the learning objective but are too scared to ask for help. As a colleague if you see a change in the child you must communicate this to the class teacher to help them to assess what assistance may be required. Parents and teachers should share information about pupils to enable them to work together for the childs best intreast. 5.Explain the reasons why children and young peoples’s developmemnt may not follow the expected pattern? There are lots of different reasons why children may not follow the expected pattern. a child may not follow the expected pattern if they have emotional problems, they my feel unsettled for a number of reasons one of which maybe children who may live with there parents that constonaly argue and fight and this will make the child fill withdrawn or could cause stress and make behavoul problems. a child may be at a disadvantage environmentally due to poor housing or area in which they live. If a chid lives in a house that is poory heated, this could mean a child will exprience bad health and this could also cause stress to parents and this could cause a child to develop more later then other children. Some children may have a poor diet, this affects there physical development, There have been many studies on diet and its effects and results have shown that a child who has a nutritious and  healthy diet achieves more in life. If a family are on a low income and cannot give a child a healty diet this could have a child show physical issues. 6. Descibe how disability can affect development. Childen with disabilities will be affected in a number of different ways, depending on on the the pupil needs and disabilities. it may cause a delay in a particular aspect of there develpment. example – Autism Autism is a developmental disability which affects how a person relates and communicates with other people and the world around them. A child with autism will find it difficult to understand facial expressions or the tone of a voice. and it could affect their ability to development or interact in social settings or in the classroom setting. Learnin difficulities Children with learning difficulties find’s difficult to read and may be come frustrated and problems could arise with there behaiour Physical disabities This may affect there social skills where a child will become withdrawn or affect there behaviour if they become frustrated and will become very withdrawn. A child with this disability may only be affected physically with this disability while others could be affected by seizures, epilepsy or difficulties with speech and language. When you are working with children with special educational needs (SEN) it is important that you focus on the pupils disability and needs and some of the children, not all, work will need to be modified and the pupil will need to be supported but not all children with disabilities require extra help and could go on to do GCSE’s and further there education in college and all they will need is a bit of encourgement. 7. identify four different types of professional intervention that could assist a child or young person whose development was not following the expected pattern There are many different types of professional intervention groups that will support pupils who are not progressing at th same rate as others. This is likely to be advised by either SENCO or another professional who links with schools. The four that i will be focusing on will be a social worker, speech and language therapist, physiotherapist and nurse/ health visitor. Social worker A social worker might be involved if there is a cause fo concern or if a parent has asked for help. in a school setting if the school in concerned for a childs well being they will also contact social services diectly. speech and language therapist Speech and language theraist can be based in a school setting or external. They will give the diagnosis of a communication delay or a disorder and will also advise and work with the parents and the school to support the child in the best way they can, with a non verbal child they will use activities and PECS thet will give a child the confidance to comunicate. Physiotherapist this professional help children with their movement especially those who have little or no movement they are trained to get the maximum movement and skill level. They will also give targets and execerise to pupils to work on to development their gross motor skills. Nurse/Health visitor Nurse and heath visitors provides support for the family and child especially if that child suffers from medical conditions that need specialist care Also health visitors come under this title for measuring and assessing a child’s development. 8. Analyse the importance of early identification of speech, language and  communication delays and disorders, and the potential risks of late recognition It very important to find the early identification of speech, language and communication delays or disorders and the potential risk of late recognitio because it is the crucial part of a childs learning. Because early identification means the child can receive the right treatment and support from professionals and others to target the childs needs hopefully correct the problem that the child has. greatly increasing the chances of improving their skills and helping to get their development back on track as quickly as possible. It is more better for a childs disorder or delays to be dinosoned at an early age so they have a better chance as the early years are a time rapid of learning and development. It can also cause learning delays, particularly in literacy, having problems with sounds and letters leading to delays in reading and spelling. late identification of speech, language and communication can effect their confidence and self-esteem and could find it harder to form relationships, can lead to problems with understanding or a child being able to express their own feelings, leaving them feeling angry or frustrated and causing them to act out and maybe develop behavior problems and isolated. very young children will not be able to recognise the reason for the way they are feeling. if a child that you work with has a communication delay or disorder, you should be sent to get the right trainning to help the child along through the time that you will work with them and also if you work in a school setting there will be speech and lanuage specialist that will came and work with the child as well as you. 9. Explain how play and activities are used to suppot the development of speech, language and communication. 10. Discuss three different types of transition, how they affect a childs or a young person’s development Transitions in life are a fundamental part of development in children and  young people. From an early age a child will experience some form of transition and how well they deal with these changes as they are growing up will be depend on their stage of development. when it comes to the time of transition childen should be able to talk about what is going to happen and be prepared. transition vary from child to child, so it is important to consider them on an individual basis. types of transitions may be: emotional – bereavement, entering/leaving care or the divorce or separation of parents physical – moving into another school setting, a new home. physiological – puberty, long term medical conditions intellectual – moving from nusery to primary school Emotional Pupils emotionals will be affected by their personal experince in there life. If there is a major change within the family unit such as parents separating or divorcing, it can have such an impact on the parents that the children’s emotions may be forgotten and there emotional development may well be affected, they may start to misbehave at home and or at school. physical Pupils who are moveing to a new home may find physical transition trumatic and unsettling and could afftect there development or if a child moves to a new classroom within the same school setting could find the transition positive and the effects wont be as tumatic as they won’t be making the changes alone, they will be with their friends. Intellectual Change such as having to deal with leaving nursery to primary school or from leaving primary school to secoundary and so on, if a this transition is not correctly handled can have a negative impact on development. It will be in  the best intreast of a child to visit each setting before they make the transaction. 11. Evaluate the effect on children and young people of having positive relationships duing periods of transitions.

The Effects Of Mexican Americans On American Culture

Thesis Although Mexican Americans have struggled with various segregation acts and racial discrimination while adapting to the American lifestyle, many achieved the American Dream by countless job opportunities provided by America s industrial and agricultural sectors. Origin The first inhabitants of California were a mix of Central American and Northern American tribes, who had a rich a diverse culture mostly lost to history. They built wonderful pieces of architecture, rich pieces of art, pioneers in mathematics, well-versed in astronomy, and had agricultural empires. These Californians had a rich and beautiful society. In 1517, Francisco Fernadez â€Å"discovered† the Yucatan Peninsula, and Spanish Imperialization began. By 1521, conquistador Hernando Cortez conquered and imperialized the majority of the Americas. The oppressive Spanish rule stymied agricultural and economical advances, and radical Catholicism prevented any revolutionary ideals. This repressive culture and the unequal wealth and land distribution gave way to social unrest, and the Mexicans revolted against the Spanish in 1821. For the next 30 years, Mexicans living in California were subject to the Mexican government, as any other part of the country. The primary way Mexican Americans came to the the United States of America was because of the Mexican American War that had happened in 1846 and ended in 1848 with the Treaty of Guadalupe Hidalgo. The Treaty granted the majority of the Southwest AmericanShow MoreRelatedMexican Cuisine And Its Effects On American Culture1854 Words   |  8 PagesPeru is different than other Latin American countries because of its immense diversity. Immigrants from all different origins, come together and contribute something special to the original Peruvian culture and cuisine. In Peru, each group of people is different. However, when they arrive in the United States, they are seen as Peruvian. 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